Cognigy Mastery Certification
Master the skills to build, scale, and measure world-class AI Agents. Gain the credentials, confidence, and competitive edge to lead in the era of Agentic AI.
Cognigy Mastery Certification
The Cognigy Mastery Certification Program validates your skills in building, scaling, and analyzing AI Agents. Earn your Specialist or Master Builder Certification to gain recognition, prove expertise, and unlock new opportunities.
Here's what you'll learn:
Build and deploy smarter AI Agents with hands-on, practical training
Learn how to measure impact and optimize conversations using real data
Develop scalable, multilingual solutions for global automation success
Deepen your technical skills and master Cognigy’s advanced capabilities
Earn a recognized certification to validate your expertise and boost your career
Stand out as a go-to expert for conversational AI within your organization
Two levels of certification: Specialist (50-question exam on core skills) and Master Builder (in-person, hands-on exam for advanced implementation expertise)
Enroll in this learning track and begin your journey to improving your skills.
7 Lessons
Mastery Track Course 1: Understanding the Message Lifecycle: How Cognigy Processes, Understands & Responds
Course 1 of 5: Learn how Cognigy processes, understands, and responds to messages. Build intuition for troubleshooting, flow management, and voice integration in this first course of our Mastery Certification Program.
8 Lessons
Mastery Track Course 2: Integrating a Business Layer
Course 2 of 5: Learn how to connect AI agents to external systems using HTTP requests, context memory, and dynamic payloads—enabling smarter, goal-driven conversations powered by real-time data.
8 Lessons
Mastery Track Course 3: Multilingual AI Agents
Course 3 of 5: Design multilingual AI agents that adapt dynamically to user language preferences across digital and voice channels. Explore language detection, speech models, and best practices for creating seamless, inclusive customer experiences.
11 Lessons
Mastery Track Course 4: AI Agents for Voice
Course 4 of 5: Design, test, and publish effective voice-first experiences. This course covers best practices for writing natural dialogue, using SSML, managing latency, and ensuring transcription accuracy for high-quality conversational AI.
7 Lessons
Mastery Track Course 5: Analytics
Course 5 of 5: Learn to track and report AI agent performance in Cognigy using OData, custom fields, tasks, and goals. Build data-driven flows, connect external systems, and visualize impact for smarter automation decisions.
1 Lessons
Mastery Track Certified Specialist
Validate your foundational Cognigy skills with the Specialist Certification. This 50-question exam tests your knowledge of core concepts, design best practices, and analytics. Earn a credential to showcase your expertise and growth.
1 Lessons
Mastery Track Master Builder
The Cognigy Master Builder Certification validates advanced skills through a hands-on, scenario-based exam. Prove your expertise in building real-world, scalable AI-powered Agentic Agents across complex use cases and systems.