Technical Onboarding Learning Path
Here's what you'll learn:
Enroll in this learning track and beging your journey to improving your skills.
Cognigy Crew Sales Certification
Cognigy Crew Sales Certification for all GTM Roles
Cognigy Foundations
Understanding the Cognigy user interfaces and main product features for both digital and voice use cases.
AI Agents for Cognigy Users
Technical Course that takes you through creating your first Agentic AI Agent. Audience: Cognigy Users
Showcasing Agentic AI: How to Demo with AI Agents
A Pre-Sales course on how to Demo with Agentic AI - Course Length 2 Hours
Building With AI Agents - A Complete Walkthrough
A hands-on course for implementing real-world AI Agent use cases. The course is an extended end-to-end building session that can be viewed continuously or based on a student's learning appetite.
Cognigy in Action: Technical Strategies for Engaging Demos
A Pre-Sales course on how to customize your demos to exceed prospect expectations. The course covers topics such as embedding webchat on a prospect's website, working with Adaptive Cards, building with xApps, file uploads, voice demos and more.
Demystifying Insights & OData
Mastery Track Course 1: Understanding the Message Lifecycle: How Cognigy Processes, Understands & Responds
Course 1 of 5: Learn how Cognigy processes, understands, and responds to messages. Build intuition for troubleshooting, flow management, and voice integration in this first course of our Mastery Certification Program.
Mastery Track Course 2: Integrating a Business Layer
Course 2 of 5: Learn how to connect AI agents to external systems using HTTP requests, context memory, and dynamic payloads—enabling smarter, goal-driven conversations powered by real-time data.
Mastery Track Course 3: Multilingual AI Agents
Course 3 of 5: Design multilingual AI agents that adapt dynamically to user language preferences across digital and voice channels. Explore language detection, speech models, and best practices for creating seamless, inclusive customer experiences.
Mastery Track Course 4: AI Agents for Voice
Course 4 of 5: Design, test, and publish effective voice-first experiences. This course covers best practices for writing natural dialogue, using SSML, managing latency, and ensuring transcription accuracy for high-quality conversational AI.