Course curriculum

  • 1

    Cognigy Foundations

    • Part 1: Scoping the Agent

    • Part 2: Setting up the Agent

    • Part 3: Setting Up the LLM

    • Part 4: Setting Up the NLU

    • Part 5: Setting Up Knowledge AI

    • Part 6: Knowledge AI in Flows

    • Part 7: Question Nodes

    • Part 8: Deploying to Webchat

    • Part 9: Creating the Claims Process

    • Part 10: Advanced Flow Concepts

    • Part 11: Debugging with Live Follow

    • Part 12: Introduction to Voice

    • Part 13: Considerations for Phone Agents

    • Part 14: Enabling Voice Features

    • Part 15: Setting Up STT

    • Part 16: Setting Up TTS and SSML

    • Part 17: Question Nodes: Answer Preprocessing

    • Part 18: Use an xApp

    • Part 19: Contact Center Integration